We hope that you will be pleased with your purchase from Aguri Limited. However, there may be occasions when you will need to return items to us. Please read our returns policy below. If you wish to return anything to us please do so in accordance with the policy outlined here.
Items Damaged in Transit
If any items are damaged in transit, we ask that you report it to us in writing by post or by email, as soon as you discover the damage, and within 24 hours at the very latest. No claims can be entertained after this period. Items should be returned with their original packaging complete with all accessories and documentation. Once received back by us, we will issue a replacement or full refund to you via your original payment method.
Items Faulty on Arrival
If an item is faulty on arrival, you have 14 calendar days in which to inform us of the fault in writing by post or by email. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.
We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage, and the items will not be re-sent until we have received payment equal to the initial carriage cost.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it is more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
Please note that in some cases it may not be economically viable to repair the goods, and so where this is the case, you will receive replacement goods instead. Please note that in this case you will be liable for the cost of the return to us, while we will cover the cost of sending the item back to you once repaired or replaced.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Consumer Contracts Regulations you can do so provided you inform us of your decision in writing by post or email within 14 calendar days. This period begins after you have received the goods. The item must not be used, must be ‘as new’ when returned to us and complete with the original packaging and all accessories. We reserve the right to issue partial refunds, restocking fees or to refuse a return where items are not in ‘as new’ condition or missing the original packaging and accessories.
Please note, that where training has been provided, the cost of training at £750 per person, will be deducted from the refund. Where larger machines have been delivered in person by Pure Tone Aesthetics, the delivery cost of £150 and the collection cost of £150 will be deducted from the refund.
Please note that it is not possible to return a device due to a change of mind, if you have made payment using Shire Finance. Please refer to Shire Finance Terms and conditions for further details.
Once you have informed us that you wish to return goods in writing under the Consumer Contracts Regulations, you have 14 calendar days to do so, at your own expense. Goods will be refunded within 14 days of receipt; we will issue a refund for the product only to your original payment method.
Please note that larger machines over £2000 in value must be collected in person by Pure Tone Aesthetics at a cost of £150 that will be deducted from your refund and can only be returned once you have received written confimation from Pure Tone Aesthetics.
For smaller items and items below £2000 in value, it is advised that you use a secure, tracked postal or courier service as until the item is received by us you remain responsible for the item. A suggested service for low value items (Under £50) is Royal Mail Recorded Delivery, for higher value items (Over £50) you may wish to consider using Royal Mail Special Delivery or a courier such as DPD.
Pure Tone Aesthetics
Aguri Limited
Unit 8 Guinness Road
Trafford Park
Manchester
M17 1SD
Tel: 0330 102 5578
Email: info@puretoneaesthetics.com
Company registration number 09406860
Please enclose the following information:
(a) A telephone number where you can be reached during business hours.
(b) Your unit’s serial number.
(c) A copy of your proof of purchase/invoice.